Customer Care: Your Satisfaction Is Our Goal

Lassale Homes is committed to customer satisfaction. We will go the extra mile for you, ensuring that all facets of your new-home experience meet the expectations of Lassale Homes and you, our valued customer.

Our 100% Built to Satisfy program represents the rigorous standards of customer satisfaction practiced throughout the company. The Lassale Homes 100% Built to Satisfy problem-solving policy involves our commitment to resolving homeowner concerns easily, efficiently and effectively.

Warranty Protection

At Lassale Homes, we recognize our commitment to building a perfect home doesn’t end when you’re handed the keys. We offer a 1-year warranty for all of our homes. All elements of the warranty are reviewed with the homeowner at the time of the walk-through. Our Built to Satisfy pledge is your assurance that your Lassale home is constructed to the highest standards, exactly as you envisioned and with the quality craftsmanship on which we’ve built our legacy.

We take pride that our customer satisfaction scores are among the highest in the industry, and our warranty requests always remain low. When there is an issue that requires our attention, you can trust that it will be taken care of efficiently and effectively by skilled technicians. If you have a warranty service need that requires attention, please complete the form below.

Service Request

All service requests are processed during normal business hours, Monday through Friday, 9am to 4pm. If you have an emergency situation that presents an imminent danger of harm to persons or damage to your property, you should immediately contact emergency services personnel or the relevant utility provider.

*Your Name

*Your Email

Lot or Unit Number

Community or Subdivision

Street Address




*Day Phone

*Please describe the service requested

Lassale Homes
44056 Mound Road, Suite 100
Sterling Heights, Michigan 48314
586.739.3780 x 101
(Customer Service Manager)